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Cloud & Oak Home Decor and Interior Design Alt Logo Black

Shipping & Returns

Shipping & Returns

Shipping

Our shipping and processing fees cover the order’s processing, handling, packing, and delivery. Delivery fees do not include gift wraps or surcharges that may apply to some items to expedite delivery. Sustainability is important to us, and we will use bio-degradable materials as much as possible.  
 

DOMESTIC SHIPPING RATE CHART

ORDER AMOUNTSTANDARD SHIPPING
$0 – $99.00$12.00
$100 – $199$25.00
$200 – $299$30.00
$300+Free

 

Returns

GENERAL POLICY

We want to make you happy about the purchase and enjoy the experience of shopping with us. We stand behind the quality of our products and understand that a piece may not work in your space as intended. We accept returns on select items within 30 days of delivery in their original packaging and condition.

Please visit our returns portal to start your return. Please pack as much as possible in the original shipment material to reduce plastic usage. If the product is damaged during shipping, please take a photo immediately to keep a record. Upload in the return portal too. Meanwhile, please email customer@cloudandoak.com for additional customer service assistance. 

Our customers are responsible for return shipping charges. Refunds are made to the original payment method, less the initial shipping fee and return shipping fee. Returns that arrive with postage due will be returned. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.